Welcome
to swimod.com. We provide services to you subject to the notices, terms,
and conditions set forth in this agreement (the "Agreement"). In
addition, when you use any swimod.com service (e.g. placing an order or
writing a customer review), you will be subject to the rules, guidelines,
policies, terms, and conditions applicable to such services, and they are
incorporated into this Agreement by this reference. swimod.com reserves
the right to change this site and these terms and conditions at any time.
Accessing,
browsing, or otherwise using the site indicates your agreement to all the terms
and conditions in this Agreement. Please read this Agreement carefully before
proceeding.
You
represent and warrant that you are at least 18 years old or visiting the Site
under the supervision of a parent or guardian. Subject to the terms and
conditions of this Agreement, swimod.com hereby grants you a limited,
revocable, non-transferable and non-exclusive license to access and use the
Site by displaying it on your internet browser only for the purpose of shopping
for personal items sold on the Site and not for any commercial use or use on
behalf of any third party, except as explicitly permitted by swimod.com in
advance. Any breach of this Agreement shall result in the immediate revocation
of the license granted in this paragraph without notice to you.
Except
as permitted in the paragraph above, you may not reproduce, distribute, display,
sell, lease, transmit, create derivative works from, translate, modify,
reverse-engineer, disassemble, decompile or otherwise exploit this Site or any
portion of it unless expressly permitted by swimod.com in writing. You may
not make any commercial use of any of the information provided on the Site or
make any use of the Site for the benefit of another business unless explicitly
permitted by swimod.com in advance. swimod.com reserves the right to
refuse service, terminate accounts, and/or cancel orders in its discretion,
including, without limitation, if swimod.com believes that customer
conduct violates applicable law or is harmful to swimod.com's interests.
You
shall not upload to, distribute, or otherwise publish through this Site any
Content, information, or other material that (a) violates or infringes the
copyrights, patents, trademarks, service marks, trade secrets, or other
proprietary rights of any person; (b) includes any bugs, viruses, worms, trap
doors, Trojan horses or other harmful code or properties. swimod.com may
assign you a password and account identification to enable you to access and
use certain portions of this Site. Each time you use a password or
identification, you will be deemed to be authorized to access and use the Site
in a manner consistent with the terms and conditions of this Agreement, and swimod.com
has no obligation to investigate the authorization or source of any such access
or use of the Site.
You
will be solely responsible for all access to and use of this site by anyone
using the password and identification originally assigned to you whether or not
such access to and use of this site is actually authorized by you, including
without limitation, all communications and transmissions and all obligations
(including, without limitation, financial obligations) incurred through such
access or use. You are solely responsible for protecting the security and
confidentiality of the password and identification assigned to you. You shall
immediately notify swimod.com of any unauthorized use of your password or
identification or any other breach or threatened breach of this Site's
security. After registering, you will receive our newsletters with information
about sales, coupons, and special promotions. You can unsubscribe by using the
link from any email newsletter or your personal subscribe setting after logged
in. Default Subscription for Newsletter for Registered Users.
Swimod User Account
You
warrant that your Submissions, in whole or in part, are clear and free of any
IP right infringement, disputes or third party claims. swimod.com assumes
no liability for any misuse of copyright or any other rights of third parties
by you. You undertake to defense for and indemnify the Sponsor against any
losses caused due to the use of the entries for any purposes.
Reviews
and Comments
Except
as otherwise provided elsewhere in this Agreement or on the site, anything that
you submit or post to the site and/or provide swimod.com, including,
without limitation, ideas, know-how, techniques, questions, reviews, comments,
and suggestions (collectively, "Submissions") is and will be treated
as non-confidential and nonproprietary, and by submitting or posting, you agree
to irrevocably license the entry and all IP rights related thereto (excluding
the moral rights such as authorship right) to swimod.com without charge
and swimod.com shall have the royalty-free, worldwide, perpetual,
irrevocable, and transferable right to use, copy, distribute, display, publish,
perform, sell, lease, transmit, adapt, create derivative works from such
Submissions by any means and in any form, and to translate, modify,
reverse-engineer, disassemble, or decompile such Submissions. All Submissions
shall automatically become the sole and exclusive property of swimod.com
and shall not be returned to you and you agree not to raise any dispute in
connection with any use of the entry by swimod.com in the future.
You
warrant that your Submissions, in whole or in part, are clear and free of any
IP right infringement, disputes or third party claims. swimod.com assumes
no liability for any misuse of copyright or any other rights of third parties
by you. You undertake to defense for and indemnify the Sponsor against any
losses caused due to the use of the entries for any purposes.
In
addition to the rights applicable to any Submission, when you post comments or
reviews to the site, you also grant swimod.com the right to use the name
that you submit with any review, comment, or other Content, if any, in
connection with such review, comment, or other content. You represent and
warrant that you own or otherwise control all of the rights to the reviews,
comments, and other Content that you post on this site and that use of your
reviews, comments, or other Content by swimod.com will not infringe upon
or violate the rights of any third party. You shall not use a false e-mail
address, pretend to be someone other than yourself, or otherwise mislead swimod.com
or third parties as to the origin of any Submissions or Content. swimod.com
may, but shall not be obligated to remove or edit any Submissions (including
comments or reviews) for any reason.
Order
Cancelation
Please
kindly note that only orders that are in the paid, processing or partially
shipped status may be modified or canceled.
All
other orders cannot be changed. We apologize for this inconvenience. In the
event that you wish to cancel a shipped or packed order, please contact our
dedicated support center for assistance as soon as possible.
If
your order, unfortunately, cannot be canceled, we kindly suggest that you
accept the package and refer to our warranty policy for more information.
Shipments
At Swimod all shipments are sent from different warehouses and are delivered duty unpaid.
Consequently, any and all customs or import duties are charged once the parcel
reaches its destination country. If any, these charges must be paid by the
customers. Should the customers refuse the package due to import duties or
taxes, they take full liability for all the cost involved in the process. Due
to customs regulations, please note that Swimod cannot to declare
purchased items as a gift or list an amount lower than the actual product
price.
Customer
Code of Conduct Policy
At Swimod customer
satisfaction is our top priority. We strive to solve all customers problems in
a professional and amicable way. However, we will not tolerate any unacceptable
or unreasonable behavior towards our Customer Service Team members.
Unacceptable
behavior directed towards Customer Service staff or Swimod may,
for example, include any of the following:
-Aggressive,
abusive and threatening behavior. Examples include any and all direct or
implied threats on any communication channel; intimidating language; personal
and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness;
inflammatory statements; swearing; and unsubstantiated allegations.
-Persistently
making habitually demanding or vexatious complaints, despite the matter having
been fully addressed; similarly, repeating complaints persisting despite
reasonable and fair solutions being offered in accordance with our policies.
-Asking,
expecting or demanding staff to breach established company policy guidelines,
e.g. refund amount, time-frame, special compensation, etc.; similarly, seeking
an unrealistic outcome beyond the scope of our own policies and procedures. By
default, the refund amount cannot exceed the original order amount paid
to Swimod.
-Repeatedly
changing the nature (or focus) of a complaint or the desired outcome, part way,
after a formal response has been provided.
-An
excessive number of complaints compared to the total purchase value history.
For
such behavior, complainants may be advised and formally notified of the
following:
-Their
language is considered offensive, abusive, threatening, and wholly
unacceptable.
-They
must refrain from using such language, intimidation, and threats.
-There
will be no further exchange of correspondence on the matter if they persist
with this behavior.
-Swimod reserves
the right to no longer accept orders from the customer in the future without
further notice.
Complain
Escalation Process
This
process applies strictly to Customer Service issues. For separate legal issues
such as copyright, please view our legal page.
If
the customer is dissatisfied with the solution offered by our Customer Service,
the customer may contact our Ticket Supervisor by submitting a new ticket in
"submit a formal complaint" section as follows:
Contact
us > Submit a ticket > Select Warranty &return > Submit a formal
complaint
We
will respond to all complaint within 24 hours except on weekends and public
holidays.
Copyright
All
text, graphics, photographs or other images, button icons, audio clips, logos,
slogans, trade names or word software and other contents on the website of swimod.com
(collectively, "Content"), belongs exclusively to swimod.com or
its appropriate content suppliers. You may not use, reproduce, copy, modify,
transmit, display, publish, sell, license, publicly perform, distribute or
commercially exploit any of the Content or otherwise dispose of any of the
Content in a way not permitted by swimod.com, without swimod.com's
express prior written consent. The use of data mining, robots, or similar data
gathering and extraction tools on swimod.com as well as the use of swimod.com
trademarks or service marks in meta-tags is strictly prohibited. You may view
and use the Content only for your personal information and for shopping and
ordering on the site and for no other purpose. The collection, arrangement, and
assembly of all content on this site (the "Compilation") belong
exclusively to swimod.com. You may not use swimod.com's Content or
Compilation in any manner that disparages or discredits swimod.com or in
any way that is likely to cause confusion or violation of any applicable laws
or regulations. All software used on this Site (the "Software") is
the property of swimod.com and/or its Software suppliers. The Content, the
Compilation and the Software are all protected under state, national and
international copyright laws. All rights not expressly granted are reserved by swimod.com.
Violators will be prosecuted to the full extent of the law.
swimod.com
recognizes and respects all copyrights and trademarks. As such, any usage of
television, motion picture, music, film festival or other names or titles have
no connection to swimod.com and are the sole property of the copyright or
trademark holders. Our dresses are inspired by celebrity style and are our
recreations of item's worn by the celebrities on your favorite television shows
and the red carpet, however they are not authorized, endorsed by, or connected
to these shows in any way and are not meant as infringements of any registered
trademarks or copyrights.
Intellectual
Property Infringement Policy
It
is the policy of swimod.com to take appropriate action where necessary to
uphold and recognize all relevant State, Federal and International laws in
connection with material that is claimed to be infringing any trademark,
copyright, patent and all or any other Intellectual Property laws. If you are
an intellectual property rights owner and you believe that swimod.com
sells, offers for sale, or makes available goods and/or services that infringe
your intellectual property rights, then send the following information in its
entirety to [email protected]
Information
required
- An
electronic or physical signature of the person authorized to act on behalf
of the owner of an exclusive that is allegedly infringed;
2. A description of the allegedly infringing work or material;
3. A description of where the allegedly infringing material is located on the site (product(s) URL);
4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;
6. Identification of the intellectual property rights that you claim are infringed by the Website(e.g. "XYZ copyright", "ABC trademark, Reg. No. 123456, registered 1/1/04",etc);
7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.
Termination
and Effect of Termination
In
addition to any other legal or equitable remedies, swimod.com may, without
prior notice to you, immediately terminate the Agreement or revoke any or all of
your rights granted under this Agreement. Upon any termination of this
Agreement, you shall immediately cease all access to and use of the site and swimod.com
shall, in addition to any other legal or equitable remedies, immediately revoke
all password(s), and account identification issued to you and deny your access
to and use of this Site in whole or in part. Any termination of this Agreement
shall not affect the respective rights and obligations (including without
limitation, payment obligations) of the parties arising before the date of
termination. /
Disclaimer
and Limitation of Liability
Except
as otherwise provided in the standard terms of sale that govern the same of
each product on this site, this site, the products offered for sale on it and
the transactions conducted through it are provided by swimod.com on an
"as is" basis. swimod.com makes no presentations or warranties
of any kind, express or implied, as to the operation of the site or the
information, content, materials, or products included on this site except as
provided here to the full extent permissible by applicable law, swimod.com
disclaims all warranties, express or implied, including, but not limited to,
implied warranties of merchantability and fitness for a particular purpose,
noninfringement, title, quiet enjoyment, data accuracy, and system integration.
This site may include inaccuracies, mistakes or typographical errors. swimod.com
does not warrant that the content will be uniterrupted or error free. To the
maximum extent permitted by law, swimod.com will not be liable for any
damages of any kind arising from the use of this site, including, but not
limited to,indirect incidental, punitive, exemplary, special, or consequential
damages. To the maximum extent permitted by applicable law, swimod.com's
total liability to you for any damages (regardless of the foundation for the
action) shall not exceed in the aggregate the amount of fees actually paid by
you to swimod.com during the month immediately preceding the act allegedly
giving rise to swimod.com's liability.
Swimod and/or
the seller will act according with the warranty as shown on the platform when
and only when damage is in connection with the product and has valid and
confirmed manufacturing defects. Swimod and/or the seller will
not be held liable or responsible for any damages resulting from customers
improper use, personal negligence, and/or other reasons that do not attribute
to product defects.
Order
Acceptance
Please
note that there may be certain orders that we are unable to accept and must
cancel. swimod.com reserves the right, at sole discretion, to refuse or
cancel any order for any reason. Some situations that may result in your order
being canceled include limitations on quantities available for purchase,
inaccuracies or errors in product or pricing information, or problems
identified by our credit and fraud avoidance department. We may also require
additional verifications or information before accepting any order. We will
contact you if all or any portion of your order is canceled or if additional
information is required to accept your order.
Swimod is
not responsible for late deliveries for special occasions, such as birthdays,
or other events. We encourage customers to place their order in advance to
ensure there is enough time to receive their item.
We
have informed our customers of the peak Christmas season in advance via banners
and newsletters, and offered suggestions for the final order date and shipping
methods for this period. We can therefore not be held responsible if an item
does not arrive in time for Christmas.
All
orders reported as "delivered" by shipping companies are considered
delivered. Swimod cannot be made liable of non-delivery in this
case.
User
account
For
safety and security, each customer is allowed to create only one registered
account by default. For customers who attempt to create several accounts, Swimod reserves
the right to suspend accounts without further notice.
Both
parties agree that, following order dispatch, transportation is the sole
responsibility of the third-party logistics company. During this stage, full
ownership of the product(s) belongs to the buyer; all associated liability and
risks during transportation shall be borne by the buyer.
In
accordance with Customs regulations customers must provide valid and accurate
data . All consignee names, address and payers name should be valid. Certain
countries request that the consignee submit their ID or passport to clear the
package or for payment verification purposes. It is the customers sole
responsible for the accuracy of data that they provide to us. Should any
information be incorrect and prevent any shipment or deliveries or customs
clearance, we will not held responsible and will not offer any compensation in
such cases.
Swimod will
always comply with the law, and we kindly remind users to do the same. As the
importer customers are responsible to comply with all laws and regulations in
their own countries. Please refer to our privacy policy for more information.
Typographical
Errors
While
swimod.com strives to provide accurate product and pricing information,
pricing or typographical errors may occur. swimod.com cannot confirm the
price of an item until after you order. In the event that an item is listed at
an incorrect price or with incorrect information due to an error in pricing or
product information, swimod.com shall have the right, at our sole
discretion, to refuse or cancel any orders placed for that item. In the event
that an item is mis-priced, swimod.com may, at our discretion, either
contact you for instructions or cancel your order and notify you of such
cancellation.
Pricing
in Different Currencies
Pricing
of products sold by swimod.com is based upon figures calculated in U.S.
Dollars (US$). Prices displayed in other currencies are converted from U.S.
Dollars according to the most up to date conversion rates. Due to fluctuating
currency values, prices displayed in non-U.S. denominations of currency on the
Site, other than on the individual product page, may not be the most current.
Areas of the Site where non-U.S. denominations of currency might be inaccurate
include, but are not limited to, promotional banners, promotional pages, and
information on product category pages. The price displayed on an individual
product page, regardless of currency denomination, is the current price you are
liable to pay to swimod.com, excluding shipping.
Swimod has
no knowledge of, and is not responsible for, any additional bank charges or
exchange rate fees that are charge by the issuing bank or a third party payment
provider. These fees are solely the customers responsibility and will not be
reimbursed by Swimod.
Applicable
Law
These
conditions are governed by and construed exclusively under law without regard
to conflicts of laws principles. This Terms of Use shall be governed by
and construed in accordance with the laws of France.
Links
This
site may contain links to other sites on the Internet that are owned and
operated by third parties. You acknowledge that swimod.com is not
responsible for the operation of or content located on or through any such
site.
Shipping
Swimod ships
from different warehouses. For orders with more than item, we may split your
order into several packages according to stock levels at our own discretion for
more information please check our terms and conditions.Thank you for your
understanding.
Swimod strongly
recommends all customers to purchase shipping insurance during the checkout.
This ensures that if there are any issue during the delivery process that Swimod will
send you the same product free of charge. If the item becomes unavailable we
will offer you alternative refund options.
Orders
that do not have shipping insurance will not be the responsibility of Swimod in
the event that there is an issue during the shipping process.
Whatever
the customer orders is what we ship. We can not be held liable for the customer
receiving the wrong item if they placed the wrong order.
If
a delivery fails for any reason and the address sent to was the correct address
as provided by the customer, Swimod cannot be held liable if a
package is returned to us.
Please let us know as soon as possible if you have not received your package. With standard shipping, after 3 months from the date we ship your package (for Latin American we will extend this to 4 months for postal deliveries), we will no longer be able to offer any compensation. All expedited delivery issues must also be reported within 3 months from the shipment date. Also kindly note that this does not apply to any packages sent via expedited shipping methods and shown as delivered on the shipping company's tracking site.
Remedies
You
agree that swimod.com's remedy at law for any actual or threatened breach
of this Agreement would be inadequate and that swimod.com shall be
entitled to specific performance or injunctive relief, or both, in addition to
any damages that swimod.com may be legally entitled to recover, together
with reasonable expenses of any form of dispute resolution, including, without
limitation, attorneys' fees.
No
right or remedy of swimod.com shall be exclusive of any other, whether
at law or in equity, including, without limitation, damages injunctive
relief, attorneys' fees and expenses.
No
instance of waiver by swimod.com of its rights or remedies under these
terms and conditions shall imply any obligation to grant any similar, future or
other waiver.